FAQ

You will receive a separate email with tracking number once your order ships. Order processing and delivery is approximately 3-10 business days within the continental united states and approximately 6- 10 business days for international. (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. We do not offer expedited shipping at this time. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from ups/dhl/fedex to international mail carriers. Customers with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver. We are not able to ship to P.O. Boxes at this time.

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. Addison Rae Fragrance reserves the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed. Thank you.

Please contact our Customer Service Team Help@addisonraefragrance.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.

For customer service inquiries only, please email Help@addisonraefragrance.com. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

Developed using green chemistry, we’ve taken sustainably sourced by-products from the sugar cane industry (which would otherwise be discarded) to create our water-based formula that’s kind to your skin and the planet. Suitable for skin, hair and even the most sensitive skin, there’s no harsh hit of alcohol when you spray AF: our non-drying formula reveals the true character of the fragrance faster, for a more immediate impression of the scent. The formula also ensures it goes on super smooth and leaves skin glowing. An added benefit, given the hydration properties, it can even be used to scent your
hair!

Yes – our green-chemistry, water-based formulas are clean, cruelty-free and alcohol free.

The ergonomic bottles, utilize heat-sensitive technology, changing color when reacting to temperature giving an all-around, multi-sensory experience. Change of color varies with each bottle, environmental condition and individual body temperature.

The place in our brain that registers scent also processes our feelings, moods and emotions, making the connection between scent and our feelings very powerful. Each fragrance in the AF collection is backed by science, containing ingredients that have scored well on emotional responses, and thereby, validating their mood-boosting properties. Responses were obtained through patent-pending neuroscience capabilities.

Yes we do! We currently ship to Australia, Austria, Belgium, Bermuda, Canada, Croatia (Hrvatska), Czech Republic, Denmark, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Singapore, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. The countries that require duties, taxes, handling and/or other miscellaneous fees are included in the cost of your order and will be calculated at the time of purchase.

New product and restock information will always be posted our official Instagram & TikTok accounts @addisonraefragrance. Sign up to receive our e-newsletter and text message updates to stay up to date on our new product launches, restock and sales.

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